General Air Services provides passenger handling and supervision of charter and scheduled airlines in the Dominican Republic as well as being a General Sales Agent for both passenger and cargo sales.
Our multilingual and highly trained supervisors are committed to providing high quality customer services meeting the needs of both passengers and crews.
Ground handling and passenger supervision
From the minute your passengers check in for your flight to the moment they set foot on board your aircraft they will be looked after by our friendly staff, who will deal with all aspects of check-in, boarding and arrival procedures. Our Staff undergoes thorough professional service and system training in order to ensure a smooth passenger handling.
Cargo sales and supervision
We offer airlines a comprehensive GSSA service which encompasses all aspects of their cargo capacity management.
General Sales Agent
GAS offers an all-encompassing GSA services from marketing, reservations, and sales as well as administration, operations and revenue management.
Words from the CEO
Unfortunately, 2019 has been a difficult year for our
country & organization, tourism wise, but 2020 looks very
promising! The fake news campaign in the United States
during the summer citing mysterious passenger fatalities,
which later were confirmed as deaths by natural causes by
the FBI & the American Ambassador accredited in the DR,
caused our first foreign passenger decrease since 9\11.
Fortunately, the price of Oil\Jet Fuel around USD$
60\barrel, has helped our customers; the airlines,
exporters & the passengers. We have achieved a
sustainable +5 % increase in cargo sales, a robust +12%
in ticket sales, (Passenger sales), and obtained an
impressive 97.8 % average for punctuality, (calculating our
actual performance on contracted ground time), so far this
year, in all our stations of the Dominican Republic.
This can only be achieved by the true heroes of our
organization, our dedicated staff and personnel. We have
cutting edge technology, modern and well-organized
offices, great social media marketing, but in the end,
personalized efficient service is what makes the difference
for our clients in the 21st century.
- Gustavo de Hostos.