Company Profile
Call Center Technology
Our state-of-the-art call center is based on the new Voice-over-IP (VoIP) standard, which gives us a completely networked telephony solution. Among many others - it gives us the following features to maintain our competitive edge:- High system availability
- Automated attendants and Interactive Voice Response (IVR) allow us to prescreen calls and route them directly to the most competent customer service representative
- Unified messaging (Integration of e-mail and voice messages)
- Supports telecommuters and remote access users
- Integrates directly with our Customer Relationship Management (CRM) software
- Elimination of the cost and administrative overhead of two separate networks for data and voice
- Job and desk rotation has become as easy as unplugging a phone and plugging it back in at another location, the number, voice mail, etc. is transferred automatically
- Based on open standards to simplify future upgrades
